Shopping Questions

Made with care for your little ones, our products are perfect for every occasion.

  • Shipping, Order Tracking & Delivery

    We strive to deliver products purchased from MemeTots.com in excellent condition and in the fastest time possible. Shippings will be completely Hassel free. For all the Orders , we will deliver the order to your doorstep at a nominal platform handling fees of Rs. 50. Orders are delivered within 5-7 working days after order confirmaton. 1. If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including any platform handling fee, if paid online. 2. If you return an order delivered to you, platform handling fee will not be refunded. For accounts whose return behavior violates our fair usage policy, platform handling fee will be non - refundable irrespective of order value. *Order value is calculated after applying discounts / VAT / GST or any other applicable charges

  • How do I check the status of my order?

    Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

  • What is Meme Tots Return and Exchange Policy? How does it work?

    Our returns and exchange policy gives you an option to return or exchange items purchased on MemeTots.com for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us: Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request. Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Wallet credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us. During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately. The following EXCEPTIONS and RULES apply to this Policy: Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned. Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery. Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available.Also, these items cannot be exchanged. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box). Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well We will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, We would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

  • I just cancelled my order. When will I receive my refund?

    If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming wallet credit balance then, then refund will be instant post order cancellation, which can be used for other subsequent Orders.

  • Can I Use My Coupon Online

    All available coupons are visible for use, on Checkout page. Make sure to gain Coupon benefits while checking out. You will only need to pay the amount after deducting the Coupon value.

  • Do you allow Backorders?

    Certain specific Products allow Backorders with an extended overall lead time of 2-3 days from its regular lead time.

  • Fair Usage Policy

    We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect platform handling fee of Rs. 149 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

Other Questions

Made with care for your little ones, our products are perfect
for every occasion.

How do I return or exchange a gift?

Right to us @ [email protected], along with Order details. You can also reach out to our Whatsapp No: 9899896723, and our team will be happy to assist you further.

Can I Exchange my received product with other ?

Yes, you can. Make sure the other item is available in Stock, and write us a mail / whatsapp message and our team will assist you further.

How do I track my order?

Tracking details are updated, as soon the Item is Shipped. You can Visit your My Account Page, Orders and Track Milestones of the respective Orders. Alternatively, you can reach out to the respective Courier service customer support and mention the Tracking no. for more accurate info.

Payment options Available

We support the following payment options: 1) Cash On Delivery 2) Credit Card 3) Debit Card 4) Net banking 5) Wallet Cash on Delivery may not be available for selected Items, the same will be shown on the checkout page.